Free Shipping* for orders $30 and above. Standard flat-rate shipping for orders under $30 is $4.90.
Expedited delivery** is available at an extra fee of $1.30. Order must be placed before 9pm, otherwise it will be processed the next business day. Delivery will be 2 days after the day of your order, excluding Sunday. Please leave us a note in your order if you have a deadline to receive parcel.
* Free shipping applies to orders paid via Credit / Debit card and Paypal only.
* Please note that orders redeemed with membership credits do not enjoy free shipping.
** Please note that due to Covid-19, this option might not be available if there is a high volume of orders at Ninjavan and they are unable to accommodate this expedited delivery option. We appreciate your understanding in this matter.
International Shipping (SGD)
Malaysia flat rate: $20.00
Worldwide flat rate: $40.00
PLEASE NOTE THAT DUE TO COVID-19, TRAVEL RESTRICTIONS APPLY TO AIR TRAVEL AND CARGO, AND THIS MAY IMPACT DELIVERY TIMES. We appreciate your understanding in this matter.
Delivery of Your Order
The following table does not include processing time. Refer to Processing Your Order below for further details.
Singapore Orders – 3-5 business days (2 business days for Expedited Orders)
International Orders – Up to 4-6 weeks
We do not offer tracking of your delivery parcel on our website. Please note that you will have to sign for your order. We use Ninjavan third-party logistics for deliveries. If you are not available to sign for your order, the courier will contact you to request to leave your order in a secure place, or email you with a link to reschedule the delivery.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.
~ Please note that International orders cannot be delivered to Post Office boxes.
~ Please note there might be a delay in delivery time during holiday seasons and peak periods.
Processing Your Order
All standard orders will be processed and dispatched from our warehouse within 1 to 3 business days. Orders placed on weekends and public holidays will be processed on the next working day and dispatched within 1 to 3 business days. If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange, or replacement for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.
Customs Fees and Duties
Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.